Online purchases
Exchanges
We want you to be fully satisfied with your purchase. If you need to exchange an item, please follow these guidelines:
- Request: Contact our customer service team within 30 days of receiving your order to initiate an exchange.
- Condition: Items must be unused, in their original packaging, and in resalable condition.
- Process: Send the item back to us using a trackable shipping method. Once we receive the returned item, we will process the exchange and send you the new item or issue a store credit, as requested.
Returns Conditions
To be eligible for a return, the following conditions must be met:
- Time Frame: Returns must be requested within 30 days of receiving your order.
- Condition: Items must be in their original packaging, unused, and in resalable condition.
- Documentation: Include a copy of your receipt or order confirmation with the returned item.
- Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
Refunds
Refunds will be processed once we receive and inspect the returned item. Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account. If you do not see the refund after this period, please contact our customer service team.
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Offline Purchases
Exchanges
For items purchased in-store, exchanges can be made under the following conditions:
- Request: Exchanges must be requested within 30 days of purchase.
- Condition: Items must be unused and in their original packaging.
- Process: Bring the item and your receipt to the store. Our staff will assist you with the exchange or provide a store credit if the requested item is not available.
Returns
To return an item purchased in-store:
- Request: Returns must be made within 30 days of purchase.
- Condition: Items must be unused and in their original packaging.
- Documentation: Present your receipt or proof of purchase at the time of return.
- Refunds: Refunds will be processed using the original payment method. Store credit will be issued for cash or check purchases.
For any questions or further assistance, please contact our customer service team.
